Privacy Policy
Naon (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
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1. Personal information we collect
We may collect personal information such as your name, contact details (email address, phone number), company information, usage data (IP address, browser type, device information, pages visited, time and date of visit) and any other information you choose to provide via forms or direct contact. We only collect personal information that is reasonably necessary for our business activities or as required by law.
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2. How we collect information
We collect personal information when you:
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Visit our website
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Contact us by email, phone, contact form, or social media
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Subscribe to newsletters or updates
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Engage our services or request information
We may also automatically collect usage data through cookies and similar technologies. You can usually disable cookies in your browser settings, but this may affect website functionality.
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3. Purpose of collection and use
We use your personal information to:
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Provide, operate and improve our website, products and services
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Respond to enquiries and communicate with you
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Manage client relationships and deliver contracted services
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Send information, updates and marketing communications (where permitted, and with an option to opt out)
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Maintain security, prevent fraud and comply with legal and regulatory obligations
We will not use your personal information for purposes that are not reasonably related to these purposes without your consent, unless permitted or required by law.
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4. Legal basis and consent
Where required, we will obtain your consent before collecting or using sensitive or optional information, or for direct marketing. You may withdraw your consent or opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
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5. Disclosure to third parties and overseas recipients
We may disclose personal information to:
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Service providers and partners who assist us in operating our website, IT systems, analytics, communications, payment processing or professional services (e.g., legal, accounting)
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Regulatory, law enforcement or government authorities where required or authorised by law
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Other third parties with your consent
Some of these third parties may be located outside Australia. Where we transfer personal information overseas, we take reasonable steps to ensure that the recipient will handle your information in a way that is consistent with the APPs or otherwise permitted by law.
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6. Data security and retention
We take reasonable physical, technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We retain personal information only for as long as necessary for the purposes for which it was collected or as required by law. When information is no longer needed, we will take reasonable steps to destroy or de‑identify it.
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7. Access, correction and rights
You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to such requests within a reasonable time and in accordance with the APPs.
If we refuse access or correction as permitted by law, we will provide you with written reasons and information on how to complain.
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8. Complaints
If you have concerns about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable time.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
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9. Third‑party sites
Our website may contain links to third‑party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties. We recommend you review their privacy policies before providing any personal information.
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10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or industry standards. The updated version will be posted on this page with an updated “Last updated” date. Your continued use of our website or services after any changes indicates your acceptance of the updated policy.
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11. Contact us
If you have any questions, requests or complaints regarding this Privacy Policy or our handling of your personal information, please contact us at:
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